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Patient Arrival Policy:
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. Despite our best efforts to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. IF you do not have a leash, we will provide one for a small fee.
Rabies Vaccination:
All pets are required to be vaccinated for Rabies in order to be seen. If you pet is overdue or unvaccinated, we will plan to vaccinate your pet for Rabies is they are healthy enough to do so. This is necessary for the safety of our staff and the health and well being of your pet.
Appointment Policy:
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases will always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, drop-off appointments are available. This means you can bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
Deposits:
Deposits are required to make an appointment for new clients, multiple pet appointments and surgery appointments. This deposit will be applied to the cost of your exam or surgery. This deposit will not be refunded in the event of a no-show appointment or failure to cancel or reschedule an appointment 48 hours prior to the appointment.
Payment Policy:
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, care credit, cash and personal checks. We accept Mastercard, Visa, Discover, Cash and Personal Checks.
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